Tapi launches groundbreaking property maintenance Index – A World First for the Rental Sector

Tal Meser, CEO and co-founder of Tapi.

Tapi, the leading property maintenance platform across Australia and New Zealand, has unveiled the world’s first Property Maintenance Index (PMI)—a quarterly benchmark that finally brings clarity and transparency to one of the most unpredictable aspects of property management.

Drawing on data from hundreds of thousands of maintenance jobs managed through the Tapi platform, the PMI delivers unprecedented insight into rental property upkeep—revealing what’s breaking, when it’s happening, and how much it typically costs to fix.

The first edition of the PMI breaks down four key maintenance categories—plumbing, appliances, structural and electrical—offering average cost ranges, job frequency data, and seasonal patterns to help property professionals stay one step ahead.

“Property maintenance has always been the dark matter of our industry,” says Tal Meser, CEO and co-founder of Tapi. “It’s essential, it’s constant, and until now, it’s been almost impossible to measure. With the Property Maintenance Index, we’re changing that—making it visible and measurable for the first time.”

Lifting the Lid on the Industry’s Most Elusive Metric

While the real estate sector has long relied on data to track rents, yields and vacancy rates, maintenance has remained a blind spot. Tapi’s PMI addresses that gap—arming property managers, owners, and agencies with the evidence-based insights they need to:

• Benchmark repair costs and performance nationally

• Justify decisions using real-time data

• Set realistic expectations with landlords

• Proactively plan for seasonal surges and emerging trends

  
  

The PMI is already being used by Tapi’s agency partners to shift the conversation around maintenance—from a compliance burden to a competitive advantage.

By helping landlords understand the ‘why’ behind repair decisions, property managers are building trust, demonstrating expertise, and increasing landlord lifetime value.

Each edition of the PMI also includes seasonal tips and proactive maintenance advice, helping reduce reactive repair requests and empowering landlords to prevent small issues from becoming costly headaches.

Transparency as a Competitive Advantage

For years, maintenance has been a sticking point in property management—often leading to friction between tenants, landlords, and managers.

Tapi’s PMI reframes it as an opportunity for improvement, alignment, and customer satisfaction.

“We believe maintenance can become a selling point, not a stress point,” adds Meser. “The Property Maintenance Index is a major step forward for our industry, and just the beginning of what’s possible when data is used to drive better outcomes.”

The Property Maintenance Index is now live and free to access for all property professionals, with new insights and benchmarks released quarterly.